.steps{list-style:none;margin:0 0 20px;padding:0;display:grid;gap:14px;counter-reset:paso}
.step{position:relative;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px 18px 16px 70px;counter-increment:paso}
.step::before{content:counter(paso);position:absolute;left:16px;top:16px;width:40px;height:40px;border-radius:50%;background:var(--accent);color:var(--accent-ink);font-weight:800;font-size:20px;line-height:40px;text-align:center}
.step h2{margin:0 0 6px;font-size:20px}
.step p{margin:0 0 10px}
.step p:last-child{margin-bottom:0}
.note h2{margin:0;font-size:18px}
.note ul{margin:0;padding-left:20px;display:grid;gap:6px}

.sp-app{display:grid;gap:16px;min-width:0}
.sp-banner{padding:12px 14px;border-radius:10px;border:1px solid var(--bad);color:var(--bad);background:var(--panel)}
.sp-banner a{color:var(--accent)}
.sp-bar{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;justify-content:space-between;border-bottom:1px solid var(--line)}
.sp-tabs{display:flex;flex-wrap:wrap;gap:2px}
.sp-tab{display:inline-flex;align-items:center;gap:8px;padding:10px 16px;color:var(--muted);text-decoration:none;font-weight:600;border-bottom:3px solid transparent;margin-bottom:-1px}
.sp-tab:hover{color:var(--ink)}
.sp-tab[aria-selected=true]{color:var(--ink);border-bottom-color:var(--accent)}
.sp-count-pill{min-width:22px;padding:0 7px;border-radius:11px;background:var(--panel-2);color:var(--ink);font-size:13px;line-height:22px;text-align:center}
.sp-bar .button{margin-bottom:8px}
.sp-list{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.sp-item{display:grid;gap:8px;padding:14px 16px;background:var(--panel);border:1px solid var(--line);border-radius:12px;color:var(--ink);text-decoration:none;min-width:0}
.sp-item:hover{border-color:var(--muted)}
.sp-item.unread{border-color:var(--accent);box-shadow:inset 4px 0 0 var(--accent)}
.sp-item-top{display:flex;flex-wrap:wrap;gap:6px 12px;align-items:baseline;justify-content:space-between}
.sp-subject{font-weight:700;overflow-wrap:anywhere;min-width:0}
.sp-new{background:var(--accent);color:var(--accent-ink);border-radius:6px;padding:1px 8px;font-size:12px;font-weight:800;white-space:nowrap}
.sp-meta{display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center;color:var(--muted);font-size:14px}
.sp-chip{display:inline-block;padding:1px 9px;border-radius:999px;border:1px solid var(--line);font-size:13px;line-height:20px;color:var(--ink);background:var(--panel-2)}
.sp-st-open,.sp-st-in_progress{border-color:var(--info);color:var(--info)}
.sp-st-waiting_player{border-color:var(--accent);color:var(--accent)}
.sp-st-resolved{border-color:var(--good);color:var(--good)}
.sp-st-closed{color:var(--muted)}
.sp-empty{text-align:center;padding:36px 16px;background:var(--panel);border:1px dashed var(--line);border-radius:12px;color:var(--muted)}
.sp-empty p{margin:0 0 14px}
.sp-more{justify-self:center}

.sp-form{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:20px;display:grid;gap:16px;min-width:0}
.sp-form h2,.sp-thread-head h2{margin:0;font-size:24px;overflow-wrap:anywhere}
.sp-field{display:grid;gap:6px;min-width:0}
.sp-field>label,.sp-field>.sp-label{color:var(--ink);font-size:15px;font-weight:600}
.sp-field .hint{margin:0}
.sp-field [aria-invalid=true]{border-color:var(--bad)}
.sp-error{margin:0;color:var(--bad);font-size:14px}
.sp-row{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}
.sp-count{justify-self:end;color:var(--muted);font-size:13px}
.sp-count.over{color:var(--bad);font-weight:700}
.sp-check{display:flex!important;flex-direction:row;align-items:flex-start;gap:10px;color:var(--ink)!important;font-size:15px!important}
.sp-check input{margin-top:3px;flex:none}
.sp-payment{display:grid;gap:16px;padding:14px;border:1px solid var(--accent);border-radius:10px;background:var(--panel-2)}
.sp-payment p{margin:0}
.sp-actions{display:flex;flex-wrap:wrap;gap:12px;align-items:center}
.sp-preview{display:flex;flex-wrap:wrap;gap:12px;align-items:center;padding:10px;border:1px solid var(--line);border-radius:10px;background:var(--bg)}
.sp-preview img{display:block;max-width:160px;max-height:120px;border-radius:6px;object-fit:contain;background:#000}
.sp-preview-info{display:grid;gap:4px;min-width:0;color:var(--muted);font-size:14px}
.sp-preview-info strong{color:var(--ink);overflow-wrap:anywhere}
.button.small{padding:6px 12px;font-size:14px}
.button.danger{background:transparent;color:var(--bad);border:1px solid var(--bad)}

.sp-back{justify-self:start;color:var(--accent)}
.sp-thread-head{display:grid;gap:10px;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px 20px;min-width:0}
.sp-thread-head p{margin:0}
.sp-meta{margin:0}
[tabindex="-1"]:focus{outline:none}
.sp-thread-actions{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.sp-msgs{display:grid;gap:12px;min-width:0}
.sp-msg{display:grid;gap:8px;padding:12px 16px;border:1px solid var(--line);border-radius:12px;background:var(--panel);min-width:0;max-width:92%}
.sp-msg.mine{justify-self:end;border-color:#4a5a73}
.sp-msg.staff{justify-self:start;border-color:var(--info)}
.sp-msg-head{margin:0;display:flex;flex-wrap:wrap;gap:2px 12px;align-items:baseline;font-size:14px;color:var(--muted)}
.sp-msg-head strong{color:var(--ink)}
.sp-body{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}
.sp-thumbs{display:flex;flex-wrap:wrap;gap:10px}
.sp-thumb{padding:0;background:var(--bg);border:1px solid var(--line);border-radius:8px;overflow:hidden;cursor:zoom-in;line-height:0}
.sp-thumb img{display:block;max-width:180px;max-height:140px;object-fit:contain}
.sp-notice{padding:10px 14px;border:1px solid var(--line);border-radius:10px;background:var(--panel);color:var(--muted)}
.sp-notice.info{border-color:var(--info);color:var(--ink)}
.sp-notice.warn{border-color:var(--accent);color:var(--ink)}
.sp-lightbox{max-width:min(96vw,1200px);max-height:94vh;padding:12px;border:1px solid var(--line);border-radius:12px;background:var(--panel);color:var(--ink)}
.sp-lightbox::backdrop{background:rgba(0,0,0,.82)}
.sp-lightbox-body{display:grid;gap:10px;justify-items:center}
.sp-lightbox img{display:block;max-width:100%;max-height:78vh;object-fit:contain;background:#000;border-radius:6px}
.sp-loading{color:var(--muted)}

@media (max-width:640px){
.sp-row{grid-template-columns:1fr}
.sp-form{padding:14px}
.step{padding:14px 14px 14px 60px}
.step::before{left:12px;top:14px;width:36px;height:36px;line-height:36px;font-size:18px}
.sp-msg{max-width:100%}
.sp-thread-head{padding:14px}
.sp-tab{padding:10px 12px}
}
@media (max-width:360px){
.sp-preview img{max-width:100%}
.sp-thumb img{max-width:140px}
}