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Car Town support

If something does not work, you have a question about your account or you want to donate, open a ticket and the team answers you on the website itself.

Getting help

  1. Create your account or sign in with yours: it is free and takes a minute. Tickets can only be opened while signed in.
  2. Open Support, press “New ticket”, choose the category (game bug, account and access, payments and donations, suggestion, cheating or abuse, other) and tell us what happened. You can attach a screenshot as PNG, JPEG or WebP, up to 1 MB.
  3. You will get the answer in the same ticket and a notice on the website and in the game.

Sign in to open a ticket Create an account

We will never ask for your password or your card details in a ticket.

Donating

Donating is optional and is always done by opening a donation ticket in Support, in the “Payments and donations” category. Attach a screenshot of your payment and give the transaction reference and the username that will receive the credits. The team delivers them by hand, within 24 hours.

Forgotten password or suspended account

If you forgot your password, request a recovery code with your username or your email: the support team gives you a one-time code to choose a new password. If your account was suspended, you can appeal the sanction with your username and password.

Recover password · Appeal a sanction · Game guide

Questions about how to play? Read the guide.